FAQs
You can check your order in Order tracking!
How long does it take for my order to ship?
Under normal circumstances, it can be shipped within 1-3 days.
Can I change my order?
After placing the order, it has not been shipped. You need to contact customer service via email for approval before making changes.
How to track order progress?
You can check your order in Order tracking!
Can I change my shipping address after placing an order?
After placing the order, it has not been shipped. You need to contact customer service via email for approval before making changes.
What payment methods do you accept?
We support PayPal and credit cards.
Is it safe to use my credit/debit card on this website?
We are an officially approved company, please feel free to pay.
Are there any hidden fees?
There are no hidden fees.
Returns and Exchanges
Do you accept returns?
Yes, we accept returns, please contact customer service email for details.
Can I exchange items?
If your item is not suitable, it will be replaced if it is not damaged. Please contact customer service email for details.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.